Returns are accepted for STORE CREDIT ONLY within 14 DAYS of merchandise ship date for domestic delivery, and 30 days for international customers. If said time periods have passed since date of purchase or if items are not returned in the condition they were sent out in (tags attached and items unworn and unwashed), unfortunately we can not offer you store credit. Sale items, intimates, accessories, candles, and bodysuits can not be returned or refunded. Swim is returnable so long as the hygienic liner is in tact. Items purchased using a sale coupon code can also not be returned.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Please ship your item to this address -
9043 White Rose Lane
Fairfax, VA, 22031
How do I exchange an item for another size?
The process will first begin with a regular return. After we have received and inspected the returning item, we will issue you a code for the amount being returned. You may then use the code to repurchase your item in another size.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. At this time, we will notify you of approval or rejection of your refund. Upon approval, you will receive an email with a gift card for store credit in the amount your order.
Unfortunately all sale items are final (along with accessories, intimates, and bodysuits).
DO NOT SEND BACK YOUR MERCHANDISE IF IT WAS A MARKED DOWN ITEM. We will not be processing your item if you send it to our warehouse for return and it is a marked down sale item. We cannot return these items as they are final sale. If sent back there will not be a credit given of any kind and you will be responsible for fees of shipping back to you.
Depending on the weight of the items, your package will either ship through First Class or Priority Mail.
Orders placed Monday - Friday will be processed and shipped within 48 hours. Orders placed on weekends will be processed within 48 hours on the next business day. Delivery estimate dependent on method of shipping. Priority mail does NOT mean One Day shipping, however it is a faster option. Regardless of what shipping method, we still process and ship orders in the timeframe listed above. We ship worldwide. We are not responsible for fees related to international customers paying to receive their packages. Shipping near the holidays may take longer on our end as well as the post office.
Once an order is placed, it MAY NOT be cancelled. If an item is out of stock we will refund you for that item.
*Felicias is not responsible for lost or stolen packages once tracking information reports delivered to address provided or any fees related to international shipping. Please contact your local USPS for help on recovery of packages reported delivered via your tracking email.